Infinity Telecom

Hosting
Services

Details

Global Voice
Services

Details

Local
Services

Global
communication
operator

Infinity Telecom — a Prague-based telecom operators group. We offer solutions in the areas of data storage and transmission, IP and classical telephony, Internet access, content delivery, colocation and other telecommunication services in several countries of the world.

If you are interested in server rental, hardware hosting, content delivery, data storage, IP transit and similar services, visit the "Hosting Services" page.

Are you looking for a comprehensive telephone communications solution for your business? Do you need phone numbers to contact customers in different countries? The "Global Voice Services" page is right for you!

Does your business in Czechia or Slovakia need Internet connection or a complex office telecom solution? We provide "local services" as well, just select the country.

If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email at gdpr [at] inftele [dot] com.

Disclaimers for Infinity Telecom

All the information on this website is published in good faith and for general information purpose only. Website Name does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website, is strictly at your own risk. will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad'.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.

Consent

By using our website, you hereby consent to our disclaimer and agree to its terms.

Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Processing of personal data - GDPR

On May 25, 2018, Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) came into force (hereinafter referred to as "GDPR"). This document contains information related to the processing of personal data within Infinity Telecom.

1. Who manages your personal data or who is the administrator?

The administrator of your personal data is the company Infinity Telecom, s.r.o., with its registered office at Koněvova 2660/141, 130 00 Praha 3 – Žižkov, Česká Republika, IČ: 04425715, entered in the Commercial Register of the City Court in Prague under No. C 247118 and its subsidiaries and affiliates (hereinafter referred to as the "Controller", "Company", "we/us").

2. Who will be the contact person for privacy issues and what are their contact details?

The contact person for personal data protection is a person appointed by the administrator or processor of personal data on the basis of his/her professional qualities, who performs statutory tasks, in particular serves as a contact for you, our client, in all cases related to the processing of your personal data and the implementation of your rights under the law.

You can contact him with your questions at gdpr [аt] inftele [dot] com

3. What are the purposes of processing your personal data and the legal basis for their processing (reasons for data processing)?

The purpose of processing your personal data is to offer products and services provided by the Company as a company engaged in the provision of telecommunications services, data center management, hosting, server hosting and other services to the Company's customers. Processing means analysis and segmentation in order to tailor the offer as much as possible to your needs. We don't want to bore our clients with unnecessary communication. We use the personal data that we process in order to better understand your needs and to be able to offer you a suitable solution in the form of offering our products, service communication, satisfaction surveys, etc. Communication takes place through all channels, including electronic communication (e-mail, SMS, web-interface).

The Company is obliged to process the data for the purposes of preventing the legalization of proceeds of criminal activity and the financing of terrorism.

4. What personal data do we use?

We only use the personal data that is necessary for the purposes listed above. For example, we are talking about the following:

identification data (e.g. first name, last name, date of birth)
contact details (e.g. address, phone number, email)
registration and payment data
call details, authorization protocols

5. What sources does this information come from?

The data processed within the Company originates primarily from you, from contracts concluded between you and the Company, from public sources and from collaborating third parties.

6. For what purposes of using personal data can I express optional consent? To whom is consent given?

Specifically, the purpose of your consent may be:

the opportunity to contact you with a commercial offer of the Company within a maximum of five years after the end of the last contract
the ability to transfer your personal data to other companies in order to offer their services and products
possibility to contact you with our offer also in electronic form

You may give the Company your consent to the processing of the above categories of your personal data, and you also authorize the transfer of your personal data and contact details to other companies. Obtaining consent is not relevant at the moment, detailed information, if consent is necessary, will be published on the Company's website.

7. Who can process personal data?

The legal regulation of the protection of personal data gives their administrator the opportunity to entrust the processing to a personal data processor. A personal data processor is any natural or legal person who processes personal data on the basis of a legal order or an administrator's permission. If the Company applies this procedure to the processing of your personal data, this only happens if the personal data protection standards of a particular personal data processor are contractually guaranteed at least to the same level as in the Company, and that such personal data processor complies with the conditions, established by law.

Only trusted and trained employees of the Company may process personal data in the Company. The Company also transfers selected data to third-party counterparties, in cases where this is required by applicable law for the provision of DID in certain countries.

8. For how long is your personal data stored?

Personal data received by the Company is stored for the entire period of validity of the contract with the client/partner and for the next three years after its expiration, except for the teas, when legislation stipulates a longer storage period. CDRs, by law, are retained for a period of at least 6 months. Payment processing information is retained for a period of at least 10 years.

At the end of this period or the validity and validity of your consent to the processing of personal data, your personal data will be erased, anonymized or processed solely for purposes for which your consent is not required.

9. What rights do you have when processing your personal data?

Когда речь идёт о Ваших личных данных, у Вас есть следующие права:

Right of Access – You can request the Company to access personal data relating to you; The Company will provide you with a copy of the processed personal data. For the second and subsequent copies, the Company may charge a reasonable fee based on administrative costs.
Right to Correction. You can ask the Company to correct inaccurate or incomplete personal data that concerns you.
Right to deletion – you can ask the Company in writing to delete your personal data in the following cases:

the personal data are no longer needed for the purposes for which they were collected or otherwise processed;
the consent on the basis of which your personal data was processed was withdrawn, while there is no other basis for their processing;
an objection has been made to being the subject of decision-making based on automated processing of your personal data and there are no overriding legitimate reasons for such processing, or an objection has been made to the processing of your personal data for direct marketing purposes;
Your personal data has been processed unlawfully;
Your personal data must be deleted by the date of compliance with the legal obligation established by the law of the Union or the Member State to which the administrator belongs;
Your personal data was collected in connection with the offer of the Company's services.

Right to restriction of processing - you can ask the Company to restrict the processing of your personal data in the following situations:

You have challenged the accuracy of personal data - for the time necessary for the company to verify its accuracy.
The processing of your personal data is unlawful, but you object to the deletion of this data and instead request the restriction of its use.
The company no longer needs your personal data for the purposes of processing, but you wish to retain it for the determination, exercise or defense of legal claims
You have objected to the processing of your personal data pursuant to Art. 21 paragraph 1 of the GDPR until it has been verified that the legitimate grounds of the Company outweigh your legitimate grounds.

Right to data portability – You have the right to receive the personal data concerning you that you have provided to the company in a structured, generally accepted, machine-readable format, without prejudice to the rights and freedoms of others.
Right to withdraw consent - you have the right to withdraw your consent to the processing of personal data for the purposes for which you have given your consent at any time; The withdrawal of your consent does not affect the processing of personal data prior to their withdrawal.
Right to object – You may at any time object to the processing of your personal data by the Company for direct marketing purposes.
The right to file a complaint - you have the right to file a complaint with the Company at: st. Konevova 2660/141, 130 00 Prague 3 - Zizkov, Czech Republic.

10. Is your consent to the processing of personal data voluntary or necessary?

Giving consent to the processing of your personal data for sending commercial offers is completely voluntary.

The Infinity Telecom AUP is mandatory for all users and applies to all services. All customers must comply with its terms and, in turn, are responsible for ensuring that their customers do not force them to violate its terms.

Prohibited use can be divided into 3 main categories:

Illegal Use
Malicious Use
Use that threatens network integrity

Infinity Telecom reserves the right to amend the AUP at any time, to address and counter emerging threats. All changes to the AUP come to force from the moment they are published at https://inftele.com/

Prohibited Use:

Illegal Use

Any activity deemed illegal in any of the territories in which the service is provided
Storage or transmission of materials that violate copyrights or trademarks
Possession or transmission of child pornography
Using the services to engage in or assist in fraud, identity theft, or other malicious or fraudulent activities, including the offering or distribution of fraudulent activities, goods, services, schemes, promotions
Use of services for distribution, control or other interactions with malicious computer programs (viruses, trojans, worms, spyware and other malicious software)
Software or other media piracy
Violation of local import/export laws

Malicious Use

Penetration/vulnerability testing or unauthorized access to the Infinity Telecom network and any Infinity Telecom operating or administrative systems
Harassment of any individual, organisation or entity, whether through open threat, threatening language, or simply refusal to acknowledge a request to cease and desist
Phishing
Electronic impersonation of another individual, organisation, entity or other methods of deception
Unauthorized penetration/vulnerability testing or network access of any other object or system
Spam, unsolicited emails, unsolicited advertising, messages designed to disrupt other services, messages containing malicious content
Network services such as open proxies, open mail relays, or open recursive domain name servers
Farming email addresses or other individual online identifiers
Unauthorized interception of messages or other data

Use that threatens the integrity of the network

General interference with the Infinity Telecom network or its monitoring systems
Any action resulting in interruptions in the provision of services to other Infinity Telecom customers
Actions as a result of which the Infinity Telecom network becomes the object of a DDoS or other targeted attack
Anything that results in our IP space being blacklisted in abuse databases (Spamhaus, etc.)
Actions as a result of which the Infinity Telecom violate its suppliers AUP
Actions that lead to the shutdown of the Infinity Telecom network by a government decree